zbajee Frequently Asked Questions

zbajee requires a valid government-issued photo ID to complete the Know Your Customer (KYC) verification process. Accepted documents include a National Identity Card (NID), passport, or driving licence. You may also be asked to submit a selfie holding your ID and a recent utility bill or bank statement confirming your address. Verification is typically completed within 24 hours of document submission.

If you cannot log in to zbajee, first check that you are entering the correct username and password. Use the 'Forgot Password' option to reset your credentials via your registered email address. If your account has been suspended or locked due to multiple failed login attempts, contact zbajee support at [email protected] with your username and the issue will be resolved within 24 hours.

No — zbajee strictly permits only one account per player. Creating multiple accounts (multi-accounting) is a direct violation of zbajee's Terms and Conditions and may result in all associated accounts being permanently suspended and any pending balances being forfeited. If you have accidentally created a duplicate account, contact support immediately to resolve the situation.

To close your zbajee account, email [email protected] with the subject line 'Account Closure Request' and include your registered username. Any remaining balance will be returned to your verified payment method within five business days before the account is closed. If you are closing your account due to gambling concerns, zbajee also offers self-exclusion as an alternative — please see the Responsible Gaming page for details.

To deposit via bKash on zbajee, log in to your account, go to the Cashier section, and select bKash as your payment method. Enter the amount you wish to deposit (minimum ৳200), then follow the on-screen instructions to complete the transfer using your bKash mobile wallet. zbajee bKash deposits are processed instantly in most cases, and the funds will appear in your account balance within a few minutes.

zbajee Nagad deposits are processed instantly in the vast majority of cases. Once you confirm the payment in your Nagad app, the funds are credited to your zbajee account balance within 1 to 5 minutes. During peak hours or network congestion, processing may occasionally take up to 15 minutes. If a deposit does not appear after 30 minutes, contact zbajee support with your transaction reference number.

The minimum deposit on zbajee is ৳200 for mobile wallet payments including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank, the minimum deposit is ৳500. There is no maximum deposit limit set by zbajee, although your payment provider may apply its own transaction limits.

The minimum withdrawal amount on zbajee is ৳500 for all payment methods including bKash, Nagad, Rocket, Upay, and bank transfer. Withdrawal requests are reviewed by zbajee's payments team and processed within 1 to 3 business days. bKash and Nagad withdrawals are typically the fastest, often completing within a few hours of approval during business hours.

zbajee does not charge any platform-side fee on standard deposits or withdrawals. However, your payment provider — such as bKash, Nagad, or your bank — may apply its own transaction or service charges in accordance with their fee schedule. zbajee recommends checking your payment provider's current fee policy before initiating a transaction.

Yes, bonus winnings on zbajee are withdrawable once the applicable wagering requirements have been fully met. Each zbajee bonus carries specific wagering conditions — for example, a welcome bonus may require the bonus amount to be wagered 20 times before withdrawal is permitted. The full terms of any active bonus can be reviewed in the Promotions section of your zbajee account.

To bet on cricket at zbajee, navigate to the Cricket section from the main menu. You will find live and pre-match betting markets for BPL, IPL, T20 World Cup, ODI series, Test matches featuring the Bangladesh Tigers, and other international competitions. Select your match, choose a market (match winner, top batsman, total runs, etc.), enter your stake in BDT, and confirm your bet slip.

zbajee offers a wide range of cricket betting markets covering both international and domestic competitions. Available markets include match winner, series winner, top run scorer, top wicket-taker, total runs in an innings, method of dismissal, over/under run totals, and in-play live betting during ongoing BPL and IPL matches. Market availability varies by fixture and competition format.

Yes — all slot games on zbajee use certified random number generators (RNGs) supplied by reputable studios including Pragmatic Play, NetEnt, and Microgaming. RNG certification means every spin outcome is statistically independent and cannot be predicted or manipulated. Published return-to-player (RTP) percentages for each game are as stated by the originating game studio and are not altered by zbajee.

Yes — the zbajee platform is fully optimised for mobile browsers on both Android and iOS devices. You can access all zbajee games, sports betting markets, deposits, and withdrawals directly through your smartphone or tablet browser without needing to download a separate app. The mobile interface is designed for smooth performance on mid-range Android devices commonly used across Bangladesh.

zbajee's live casino section features games powered by Evolution Gaming and Ezugi, offering real-time play with professional dealers. Available titles include Live Roulette, Live Blackjack, Live Baccarat, Live Andar Bahar, Live Teen Patti, and game-show style titles such as Crazy Time and Lightning Roulette. Live tables run 24 hours a day and are streamed in high definition.

zbajee offers a welcome bonus for new players who complete registration and make their first qualifying deposit. The specific bonus amount and structure — including any deposit match percentage and free spins allocation — is displayed in the Promotions section of the zbajee website and may vary based on current campaigns. Always read the full bonus terms before opting in, including the applicable wagering requirement.

A wagering requirement specifies how many times you must bet a bonus amount before you can withdraw any winnings derived from that bonus. For example, if zbajee awards a ৳1,000 bonus with a 20x wagering requirement, you must place a total of ৳20,000 in qualifying bets before the bonus converts to withdrawable cash. Different games may contribute to the wagering requirement at different rates — slots typically count 100%, while table games may count at a lower rate.

Yes — zbajee runs regular promotions beyond the welcome bonus, including reload bonuses, free spins on featured slot releases, cashback offers, and seasonal promotions tied to events like BPL season, the T20 World Cup, Eid, and Pohela Boishakh. Returning players can also benefit from loyalty rewards based on cumulative wagering activity. Current promotions are always listed in the Promotions section of your zbajee account.

Some zbajee bonuses are specifically allocated for sports betting including cricket, while others are restricted to casino games such as slots or live tables. The eligible products for each promotion are clearly stated in the individual bonus terms. During major cricket events like BPL and the ICC T20 World Cup, zbajee often runs cricket-specific promotions with enhanced odds or free bet credits for qualifying deposits.

If you withdraw funds from your zbajee account before the wagering requirement on an active bonus has been completed, the bonus and any winnings attributed to that bonus will be forfeited. Only your original deposited amount (net of any losses) will be processed for withdrawal. zbajee recommends reviewing your active bonus status in the account dashboard before submitting a withdrawal request.

zbajee uses 256-bit SSL encryption across the entire platform, meaning all data transmitted between your device and zbajee's servers is fully encrypted and protected from interception. Player funds are held separately from zbajee's operating funds. Account access is protected by password authentication and optional two-factor security measures. zbajee does not share your personal data with third parties for marketing purposes.

zbajee operates as an online gaming platform accessible to Bangladesh players and takes its player protection obligations seriously. zbajee does not make representations about the legal status of online gambling under Bangladeshi domestic law, as this is a matter of individual legal interpretation. Players are responsible for understanding and complying with the laws applicable in their own jurisdiction before registering and using the platform.

The minimum age to register and play on zbajee is 18 years old. zbajee enforces age verification as part of the KYC process — all players must submit a valid government-issued ID confirming they are 18 or older before their account is approved for real-money deposits and gameplay. Any account found to belong to a person under 18 will be permanently closed and any balance returned.

To self-exclude from zbajee, email [email protected] with the subject line 'Self-Exclusion Request' and specify your preferred exclusion period — options include 6 months, 1 year, 5 years, or permanent. Your account will be suspended within 24 hours of the request being processed, all marketing communications will stop immediately, and your remaining balance will be returned to your verified payment method. Self-exclusion cannot be reversed before the chosen period ends.

You can set daily, weekly, or monthly deposit limits from within your zbajee account under Account Settings — Responsible Gaming — Deposit Limits. Enter your preferred limit in BDT and confirm. Reductions take effect immediately; increases require a mandatory 24-hour waiting period as a safeguard. These tools are available to all zbajee players at no cost and at any time.

zbajee customer support is available 24 hours a day, 7 days a week. The primary contact channel is email at [email protected]. When emailing, include your registered username and a clear description of your issue to ensure the fastest possible resolution. zbajee aims to respond to all general support enquiries within 24 hours and to responsible gaming or account security requests as a priority.